Terms & Conditions

Following Terms of Srvice bind www.compchamp.us (hereinafter called Site, Website, We, Us, Our, Ourselves, and Comp Champ) and You {Customer who Purchases www.compchamp.us service(s)} to enter into a Service Level Agreement (SLA) with each other.

Terms of Service

These terms (the “Terms”) govern Your use of the Comp Champ and any technology support services provided either by telephone or computer (the Site and the support services are collectively referred to as the “Services”) provided by at www.compchamp.us , its subsidiaries, affiliates and contractors.

By accessing, ordering or using the Comp Champ Services via telephone or online via the Site, You represent and warrant to Us that (a) You are at least 18-year- old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to www.compchamp.us is correct and complete, and (f) any payment or credit card information You supply is Yours or You are authorized to use and is correct.

If You do not agree to these Terms, You may not access or use the Services of www.compchamp.us.

Availability of Services

You may avail the Services of Comp Champ via telephone, via the Site, or other means made available by www.compchamp.us.

We will use commercially reasonable efforts to resolve Your computer’s problem for a fee as set forth on the Site or as quoted on the telephone, as applicable.

We will provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology it supports. Certain Services may have minimum system requirements.

Comp Champ Services may include Services that customers avail Only Once for a fee as Well as more than one Service (Subscription Services) over a period of time, for a recurring fee for each registered computer.

Authorization to Access Your Computer; Monitoring of the Services

You acknowledge that by Your use of the Services You are authorizing Comp Champ to access and control Your Registered Computer or Registered device (Collectively “Device”) for the purposes of diagnosis, service and repair.

In connection with delivering the Services, Comp Champ may download and use software, gather system data, take remote control of Your Device and access or modify Your Device settings. By accepting these terms, You hereby grant Comp Champ the right to connect to Your Device, download and use software on Your Device to gather system data, repair Your Device, take remote control of Your Device and change the settings on Your Device while performing the Services. Other than as set forth in the warranty section below, You agree that Comp Champ has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.

Comp Champ may, but have no obligation to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research. You hereby grant permission to Comp Champ to monitor and record the Services and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the Services to You and Our Users; to protect ourselves and/or Our Users; and to enhance the types of Services We may provide to You in the future. You also grant Comp Champ permission to combine Your information with that of others in a way that does not identify You or any individual personally to improve the Services, for training, for marketing and promotional purposes, and for other business purposes. Please see Our Privacy Policy for further details.

We may, but have no obligation to, monitor and/or to review all materials posted to the Site or through the Site’s services or features by third parties, and We are not responsible for any such materials posted by third parties. We are not responsible for any failure to monitor, review and/or delete any materials posted to the Site or through the Site’s services or features by third parties. However, We reserve the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation or government request; and to edit, to refuse to post or to remove any information or materials, in whole or in part, that, in Our sole discretion, are in violation of these Terms or applicable law. We may also impose limits on certain features of the Site or restrict Your access to part or all of the Site without notice or penalty if We believe You are in breach of the guidelines set forth in Our Terms or in violation of applicable law without notice or liability.

Data Backup

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON YOUR DEVICE AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT www.compchamp.us OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. IF YOU WISH TO ORDER DATA BACKUP SERVICES WHICH ARE SOLD SEPARATELY AND SUBJECT TO SEPARATE TERMS OF SERVICE AND PRIVACY POLICY.

www.compchamp.us DOES NOT PROVIDE SEPARATE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE

Use of Software and Tools

Comp Champ may need to download and/or run software on Your Device to help diagnose and resolve Your Device’s problem. We use several types of software: the first type provides Device system information to Comp Champ which helps Us diagnose and resolve Your Device’s problem, the second type allows Comp Champ to remotely control Your Device and modify its settings or software, and the third type generally consists of utilities and other tools to improve Device performance and help resolve Your technology problem.

You acknowledge and agree that use of all Comp Champ softwares and third party software and tools accessed, downloaded or otherwise provided or made available with the Services (collectively “Software”) are subject to the license agreements that may appear or be referenced when You access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that We may download and utilize Software from third party websites and accept any applicable license agreements on Your behalf. You acknowledge and agree that We may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless You purchase a license to continue using such Software. You may use the software only in connection with the Services and for no other purpose. You agree that We may, but are not obligated to, remove any Software downloaded to Your Device during the Services after We have completed or terminated the Services.

Comp Champ Responsibilities

Comp Champ will use its best efforts to resolve Your basic computer technical problems for a Device. Comp Champ will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Online response times may be delayed due to research and inquiries, as may be necessary. Our online technical support does not assure that every request for technical support will be resolved to Your satisfaction, and Comp Champ responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephonic or online support.

Your Responsibilities

You are responsible for providing Comp Champ with complete information concerning each Registered Computer, and to notify Comp Champ by email in the event You wish to change a Registered Computer. Prior to seeking technical support, You are solely responsible for adequate protection and backup of Your data, software and/or hardware. You shall not provide Your password to any third person or permit its use by any third person. You understand and acknowledge that neither Comp Champ nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Us.

You must cooperate with Us and promptly respond to Our requests for information and comply with Our requests to take actions to resolve Your Computer related problem. In order to help resolve Your Computer related problem, You may be required to consent to the downloading and use of Software on Your Device and accept all applicable license agreements for the Software.

Registration, Passwords and Security

In order to use certain Software or Services, We may require that You register on www.compchamp.us. During the registration process, You may be asked to designate, or We may designate for You, a user name and password. You are responsible for maintaining the confidentiality of any password or account information You receive from Comp Champ, and are responsible for all activities that occur using that password or other account information. You must provide complete and accurate identification, contact, and other information required as part of the registration process. You must notify Comp Champ immediately upon learning of any unauthorized disclosure or use of Your password or other account information. Comp Champ has no liability for any unauthorized use of the Services under Your account or on Your Device.

Service Availability

The Services may not always be available in Your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service disruptions.

In order to obtain Subscription Services, You must at all times have current and functional antivirus software in place and running on Your Device. Failure to maintain such software may result in additional charges and fees. In order to purchase Subscription Services, Your Device must be virus free (as determined by Us) at the time that You purchase the Subscription Service. If We determine that Your Device is infected by a virus, We may require that You purchase a Service to clean Your Device prior to obtaining Subscription Services.

Comp Champ reserves the right to terminate Your Subscription Service, upon notice, if we determine, in Our sole business judgment, that Your Subscription Service is being used (a) fraudulently, (b) maliciously, (c) by any person other than You, (d) for any Device other than a Registered Device, and (e) unreasonably. Subscription Services may be subject to additional requirements, limitations, and restrictions depending on the subscription level You purchased.

Force Majeure

Comp Champ is not responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. Comp Champ will not be liable for any failure or delay caused by problems with Internet connections.

Restrictions

You shall not: (a) “mirror” any Content on the Site on any other server without Comp Champ prior express written permission, (b) use the Service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, Website, personnel or equipment of Comp Champ or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the Service, (d) engage in any activities or actions in connection with the Services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks provided with or accessible from the Services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form (“SPAM”) in connection with the Services; or (h) interfere with the Services or any system, service, network, or person accessible from the Services, including without limitation deliberate attempts to overload a system by the multiple postings of messages.

You will be only entitled to avail benefits of Your Purchased Subscription Services offered by Comp Champ.

Fees and Payment

The applicable fee for the Subscription Services and other Incident Based Services You purchase may be quoted on the telephone and/or may be available on the Site. The fee for the Comp Champ Services will be charged directly from Your credit card and You agree to pay the charges applicable to Your selected Services, as Well as any applicable taxes.

For Subscription Services, the applicable fee will depend on the type of subscription that You purchase, and the duration of the subscription. For Incident Based Services, the applicable fee will depend on the service You purchase.

You Declare Willingly to authorize  Comp Champ to charge Your credit card for Your Subscription Service, You further authorize Comp Champ  to continue to charge Your credit card (or a replacement card, if the credit-issuing entity informs Us that a replacement card has been issued) for all fees associated with the Subscription Service, including renewals.

Comp Champ will automatically renew Your Subscription Service on Your original enrollment date for the same Subscription Services and then-applicable Fee for the same Subscription Services, unless You notify Comp Champ  thirty (30) days prior to the original enrollment date that You do not want to renew Your Subscription Services. You must contact Our Sales and Customer Service Center at +1- 888-419-1408 in order to notify Comp Champ of the non-renewal, and must present the correct details of Your credit card, and registration information for verification and authorization to cancel.

Your Subscription Services are only for You and are non-transferable.

Electronic Communications

The information communicated on this Site constitutes an electronic communication. When You communicate with Us through the Site or other forms of electronic media, such as e-mail, You are communicating with Us electronically. You agree that Comp Champ on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to You by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us.

Termination

Comp Champ RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THEN PROVIDING A REFUND, WHEN WE TERMINATE FOR OUR CONVENIENCE, Comp Champ WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION Comp Champ MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.

Indemnity

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD Comp Champ, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS.

Limitation of  Liability

IN NO EVENT SHALL Comp Champ, ITS DIRECTORS, EMPLOYEES, AND REFERRAL PARTNERS OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, WHETHER FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), MISPRESENTATION, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING FROM DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR DEVICE AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOST SALES, LOST REVENUE, LOST PROFITS OR OTHER LOSS OF BUSINESS, LOSS OF OR DAMAGE TO DATA, OR COST OF SUBSTITUTE SERVICES EVEN IF Comp Champ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

IN NO EVENT SHALL THE TOTAL LIABILITY OF Comp Champ ITS SUPPLIERS, AND REFERRAL PARTNERS TO YOU IN THE AGGREGATE FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES.

General Information

This version of the Terms is effective from August 31, 2013. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and Comp Champ and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and Comp Champ.  The failure of Comp Champ to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. The section titles in the Terms of Service are for convenience only and have no legal or contractual effect. Comp Champ Reserves the Right to change/modify the Terms and Conditions without prior notice.

By completing the registration process and clicking the “I Accept” button on the Website www.compchamp.us, You indicate that You have read and understood the Above Mentioned Terms of Service and You agree to avail Services of Comp Champ within the ambit of these Terms of Service.